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A Day Without Sunshine is Like, Night

by Mark Little — last modified Mar 19, 2011 12:00 AM

Have you considered that what you believe clients value in a Trusted Advisor may be night and day from what they actually value most?

 

What continues to surprise me is how misaligned many financial advisors are with what their Ideal Clients truly value in them.

What many Advisors believe clients value most:

  • Ability to select better investments than most other advisors
  • Access to better financial products
  • Ability to explain the markets and "the way finance works"
  • Provide explanations & thorough "client education"
  • Custom newsletters written by the advisor explaining or predicting "market conditions"

What Ideal Clients actually value most:

  • Process to coordinate all my finances (take advantage of opportunities & avoid pitfalls)
  • Skill and ability to coordinate all the financial people in my life (Tax people, investment people, attorneys & insurance people).
  • Thorough checklists to ensure that my "financial house" is in perfect order & stays that way forever.
  • Save me time, as in, "I could do much of this myself, but I'd rather hire someone to do it so I can focus my time & energies on things that matter more than money to me."
  • Highly competent & worthy of my trust (has a team of experts & can be counted upon).
  • My advisor is conflict free (will find the best, most suitable, financial products at the lowest overall cost). Establishes & discloses who is being compensated for every financial product & service utilized by each Ideal Client. 
  • Asks me (the client) to do those things only I can do.  Frames & positions issues in a highly skilled manner in order to help me make the most intelligent decisions.
  • Measures progress benchmarked against my goals (in dollars).
  • Provides regular interactions; that said, understands that scheduling fewer,  better organized meetings, per year is better than more meetings which are less-client-focused.
  • My advisor insists that all our conversations focus on things which can be controlled, rather than things which cannot be controlled (like "market" performance, interest rates, tsunamis or nuclear reactor emergencies). 
  • Uses our meeting time to discuss my progress, my action items & recommendations for me; little or no "chit chat."
  • My advisor's actions show a belief that:
    • Simple is better than complex 
    • Fast service is better than slow
    • Focus on client's aspirations & interests come ahead of the advisor's personal or business interests

 

After contemplating the two views do you agree they are substantially different views; night and day?

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Weblog Authors

Lorri Morin

Lorri Morin

Mark Little

Mark Little

Mark Little

Mark Little
Mark McKenna Little Speaker, Author & Trusted Advisor. In 1999 I was ready to leave the financial services industry; not because I wasn’t financially successful (I had built a multi-six figure business), but because I was overwhelmed. I had waaay too many clients & worked 84 hours per week. Rather than quit my business, I decided to try one last thing: I became passionate about relentlessly creating and implementing organized documented systems and processes into my practice. I was able to reduce my workweek to 3 days a week while quadrupling my income to well over $1 million per year of predictable recurring revenue.

Mark Little

Mark Little