Personal tools
You are here: Home Blog Advisor: When do you give clients their "action plan?"

Advisor: When do you give clients their "action plan?"

by Mark Little — last modified Feb 16, 2010 02:20 PM

Do you update and give your clients The Implementation Plan at every meeting? When during the meeting?

 

MARK'S RESPONSE: The Implementation Plan™ is first presented at The Implementation Meeting (the first meeting after you are hired... within 2-3 weeks after you begin working together).  It is updated prior to every meeting (new recommendations are added by your Deliverables Team and items accomplished are removed).

Since we support The Three Meeting Process™ this Implementation Plan™ is updated prior to every one of those three client progress meetings per year (every four months).

The Implementation Plan™ is the repository for every single recommendation and action item envisioned by your entire Deliverables Team comprised entirely of action items or recommendations (not "client education").  It is a highly specific step-by-step plan of action describing every future activity recommended (even to include all future years).

EXAMPLES OF POTENTIAL ITEMS
ON THE IMPLEMENTATION PLAN™

NOT OK: Prior to your vehicle purchase next month, the funding will depend upon if you are comfortable having a car payment or not.

OK: Our team has "done the math" and paying cash for your vehicle next month is the best option for you.  Please write the check from your account number xxxxx2476.

It is perfectly fine to keep an "internal" implementation plan along with The Implementation Plan™ you share with clients, with entries designed for your Deliverables Team to see (EXAMPLE: Proactively check to make sure XYZ Fund company doesn't screw-up this client's monthly distribution again next month).

Each client progress meeting begins with a simple and quick description of progress which has been made since the last meeting, immediately followed by presenting The Implementation Plan™ for review.  Each spouse is given a copy, which they review with you at each meeting and take with them for guidance regarding all action items due prior to their next meeting with you.

Document Actions

Client's financial updating of information

Avatar Posted by Chris Reilly at Mar 02, 2010 12:45 PM
Mark. What process is in place in your practice to obtain revised account balances? (Creidt cards, mortgage, auto, 401k.....) Thanks.

Obtaining updated balances

Avatar Posted by Mark Little at Mar 02, 2010 12:51 PM
Thankfully our processes are easier today than they were 20 years ago. Our compliance consultant has approved a process whereby clients sign a "limited power of attorney" allowing us to obtain user-names & passwords to allow us access limited to obtaining financial asset balances & liability balances (mortgages, credit cards, student loans, etc) online.

For accounts without online access, we revert to the "old process." We have clients sign an "authorization to release information" for the firm, which we update annually. We attempt to establish a specific "point of contact" at the institution. We contact the institution prior to every client progress meeting to obtain updated balances.

Add comment

You can add a comment by filling out the form below. Plain text formatting.

Info
Note: you are not logged in. You may optionally enter your username and password below. If you don't enter your username and password below, this comment will be posted as the 'Anonymous User'.
(Required)
(Required)
Weblog Authors

Lorri Morin

Lorri Morin

Mark Little

Mark Little

Mark Little

Mark Little
Mark McKenna Little Speaker, Author & Trusted Advisor. In 1999 I was ready to leave the financial services industry; not because I wasn’t financially successful (I had built a multi-six figure business), but because I was overwhelmed. I had waaay too many clients & worked 84 hours per week. Rather than quit my business, I decided to try one last thing: I became passionate about relentlessly creating and implementing organized documented systems and processes into my practice. I was able to reduce my workweek to 3 days a week while quadrupling my income to well over $1 million per year of predictable recurring revenue.

Mark Little

Mark Little